Refund & Return Policy

1. 7-Day Return Policy

We want you to be completely satisfied with your purchase of the Oklumi Pivot 2. We offer a 7-day return policy, meaning you have 7 calendar days after receiving your item to request a return.

2. Eligibility & Product Condition

To be eligible for a return and full refund:

• Your return request must be submitted within 7 days of the delivery date recorded by the carrier tracking.
• The product must be in good working condition without physical or liquid damage.
• The item must be returned with all original accessories, cables, remote control, and packaging.

3. Return Shipping Costs

Please note that customers are responsible for paying all return shipping costs. We do not provide free return shipping labels or reimburse return postage in any circumstances.

We strongly recommend using a trackable shipping service or purchasing shipping insurance when returning your item, as we cannot guarantee that we will receive your returned item without a valid tracking carrier record.

4. How to Initiate a Return

To start a return, please follow these steps:

1. Contact our support team at info@bookedin.tech with your order details and reason for return.
2. Our customer service team will review your request and provide you with the return dispatch instructions.
3. Ship the product back to the provided address using a trackable courier service and email us your return tracking code.

5. Inspection & Refund Process

Once your return is received and inspected by our team, we will notify you of the approval or rejection of your refund based on the physical condition of the device:

• If approved, your refund will be processed back to your original payment method (card or payment account) within 5–7 business days.
• If the device shows signs of damage, drop marks, water exposure, or missing components, a refund will be denied and the item can be returned to you at your expense.

6. Damaged or Defective Items on Delivery

Please inspect your order upon reception. If the item arrives damaged, defective, or incorrect due to transit, please email us immediately within 48 hours at info@bookedin.tech with photos or videos of the issue so we can evaluate and resolve it.

7. Contact Us

If you have any questions concerning our return and refund policy, please contact us:

Email: info@bookedin.tech
Website: https://vividpivot.store